FAQ

TURNAROUND TIME

  • Generally our turnaround time is 4 weeks and in some cases sooner, this does not include postage time. This is subject to change without notice.
  • During a sale period turnaround time may be extended to 6-8 weeks

ORDERING

  • Due to the custom nature of our products please double check your order before finalizing checkout, because once your order is confirmed, we’re unable to accept cancellations. If you have any questions prior to checkout please don’t hesitate to contact us.

SHIPPING

  • Postage is calculated by weight and includes Signature on delivery.

0-500g – $10
501-3kg – $14
3.01-5kg – $18
5.01-7kg – $28

  • FREE POST FOR ALL ORDERS OVER $100
  • PLEASE NOTE: IF YOUR ORDER IS OVER 5KG IT MAY COME IN 2 SEPARATE SATCHELS. DELAYS BY AUSTRALIA POST CAN SOMETIMES CAUSE THEM TO ARRIVE A DAY OR TWO APART.
  • All parcels will need to be signed for, if you are not home a card will be left for pickup from your local P.O. We only post Signature on delivery, this is not negotiable.
  • All orders are posted via Australia Post from Queensland Australia.
    Please allow up to 2 weeks for delivery in some areas but in most cases your order will arrive sooner.
  • We are not responsible for delays in shipping once the parcel has been posted.
  • All parcels are photographed once packaged with visible Name, address and tracking number.
  • If your parcel is unable to be located please contact us and we will lodge an investigation with Australia Post. Upon completion of the investigation and outcome we may offer a replacement to be sent. Any refunds issued will be less postage and promotional discounts. No refunds, exchanges or replacements will be sent until we have gone through the necessary procedure with Australia Post.
  • Unfortunately at this time we do not offer international postage

SHIPPING NOTIFICATIONS

  • Once your order is complete we mark it as complete on our end which also sends you an email confirming order completion. Please note this does not mean your order has been posted.
  • Once your order has been posted you will receive an email that includes your tracking number.
  • Finally will receive an email when your order is out for delivery.

RETURNS AND REFUND POLICY

  • Each item is inspected carefully before being packed. All of our products are individually wrapped and posted in either satchels or cardboard boxes and bubble wrapped to avoid damage.
  • If your order does happen to arrive damaged please contact us with your order name, order number and photographs with a description of the damage.
  • Contact must be made within 48 hours to advise of any damage in transit. all refunds, returns or exchanges are at our discretion and are assessed on a case by case basis

We do not offer refunds for:
⦁          change of mind purchases
⦁          wrong colour/name/size ect selection on behalf of the customer
⦁          if the goods are damaged by using them in a way they weren’t  intended to be used

  • Where replacement or repair is deemed necessary, your initial item must be returned to us in an un-used condition. All return shipping costs are payable by the customer. We recommend that you carefully repackage your item to avoid any damage during delivery and consider using tracked or registered postage to track your item for your own peace of mind.
  • Please retain proof of postage until we have confirmed your replacement has been processed.
  • We reserve the right to refuse returns if they don’t meet the conditions above.
  • Any refunds issued will be less initial postage and promotional discounts.
  • Please note: Any refunds issued will incur a 10% admin fee.

COMPETITIONS

  • From time to time we will be running competitions on various social media platforms.
  • All store credits issued are valid on full priced products only.
  • Any store credits issued will qualify for free shipping.
  • Any amount that exceeds the store credit value is payable by the customer.

PRODUCT SAFETY                                                                                       

  • All products are painted with non toxic water based paint and sealed with non toxic gloss.
  • Although all of our wooden decor is sanded to avoid any sharp edges or surfaces some pieces may not be suitable for little mouths and to ensure the longevity of your items we recommend them as being used for “decor purposes” only.
  • ALTHOUGH MOST OF OUR PRODUCTS ARE RECOMMENDED AS DECOR PURPOSES ONLY STRICT ADULT SUPERVISION IS RECOMMENDED WHEN YOUR CHILD IS PLAYING WITH ANY OF OUR PRODUCTS AS THEY MAY CONTAIN SMALL PARTS.

MAGNET SAFETY

  • Some of our products contain magnets. If swallowed they can be hazardous. Please keep all products containing magnets out of reach of children.
  • Products containing magnets are never to be used as toys.

QUALITY

  • All of our products are handmade and some minor imperfections may occur for example knots in wood. These are not to be considered faulty just handmade. We do not send products we ourselves would not be 100% happy with.