FAQ

ABN: 121 51 985 406

TURNAROUND TIME & ORDERING

We aim to have your order dispatched In a timely manner within 2 - 5 business days. PLEASE NOTE DURING SALES OR PEAK TIMES DISPATCH TIMES MAY BE IMPACTED SLIGHTLY.

  • Please allow the full turnaround time for your order.
  • Turnaround times may be subject to change without notice.

ALL OF OUR PRODUCTS ARE IN STOCK READY TO POST UNLESS:

  • PRODUCT TITLE STATES APPROX ARRIVAL TIME - THIS MEANS WE HAVE PRE-PURCHASED STOCK FROM OUR SUPPLIER AND HAVE AN ESTIMATED ETA. 
  • NOTE:  YOUR ORDER WILL NOT BE DISPATCHED UNTIL STOCK ARRIVES - PLEASE BE AWARE OF THIS WHEN ORDERING. MULTIPLE ITEMS AS YOUR ORDER WILL BE POSTED TOGETHER ONCE BACKORDERED STOCK ARRIVES.

DISCOUNT CODES: 

We do not under any circumstances refund orders if discount codes are forgotten or not used during a sale. We also do not apply store credit or products to the value of the code to an existing order so please be sure to check your discount has been applied BEFORE checking out.

SHIPPING - AUSTRALIA ONLY

FLAT RATE $9.95 SHIPPING ON ALL ORDERS

PLEASE BE AWARE AUSTRALIA POST IS EXPERIENCING MASSIVE DELAYS AUSTRALIA WIDE DUE TO COVID19 

  • We recommend downloading the Australia Post App to receive shipping notifications once your order has been dispatched. You can track all of your deliveries associated with the email you provide for your order in one convenient location.
  • All parcels will need to be signed for, if you are not home a card will be left for pickup from your local P.O. We ONLY post Signature on delivery, WE DO NOT SAFE DROP - This is not only to protect our business but also you as a customer, nobody like missing or stolen parcels.
  • All orders are posted via Australia Post from Chinchilla Queensland Australia. Please allow up to 2 weeks for delivery in some areas but in most cases your order will arrive sooner (THIS DOES NOT INCLUDED TURNAROUND TIME).
  • We are not responsible for delays in shipping once the parcel has been posted.
  • If your parcel is unable to be located please contact us and we will lodge an investigation with Australia Post. Upon completion of the investigation and outcome we may offer a replacement to be sent. Any refunds issued will be less postage and promotional discounts. No refunds, exchanges or replacements will be sent until we have gone through the necessary procedure with Australia Post.
  • We are not responsible for any re-delivery costs that may occur due to Australia Post not leaving a card for pickup. If your order is sent back to us you will need to cover the cost of postage to have it posted back. We also do not accept order cancellations in this instance.
  • Unfortunately at this time we do not offer international postage.

RETURNS AND REFUND POLICY

  • Each item is inspected carefully before being packed. All of our products and posted in either satchels or cardboard boxes and carefully wrapped to avoid damage.
  • If your order does happen to arrive damaged please contact us with your order name, order number and photographs with a description of the damage.
  • Contact must be made within 48 hours to advise of any damage in transit. all refunds, returns or exchanges are at our discretion and are assessed on a case by case basis

Unfortunately we do not offer refunds for:
⦁          change of mind purchases
⦁          wrong colour/name/size ect selection on behalf of the customer
⦁          if the goods are damaged by using them in a way they weren't  intended to be used

  • Where replacement or repair is deemed necessary, IF requested your initial item must be returned to us in an un-used condition for inspection. All return shipping costs are payable by the customer - Please keep your receipt so we can reimburse you. We recommend that you carefully repackage your item to avoid any damage during delivery and consider using tracked or registered postage to track your item for your own peace of mind.
  • Please retain proof of postage until we have confirmed your replacement has been processed.
  • We reserve the right to refuse returns if they don’t meet the conditions above.
  • Any refunds issued will be less initial postage and promotional discounts.
  • Please note: Any refunds issued will incur a 10% admin fee.

OOPS WE MADE A MISTAKE

In the unlikely event we make a mistake or send the wrong product it must be returned to us IF requested. Once your item is returned and received the correct item will be posted to you. Please keep your postal receipt for reference so we can reimburse you through your original payment method for postage costs.

PRODUCT SAFETY                                                                                       

  • All products are painted with non toxic water based paint and sealed with non toxic gloss.
  • Although all of our handmade wooden decor is sanded to avoid any sharp edges or surfaces some pieces may not be suitable for little mouths and to ensure the longevity of your items we recommend them as being used for "decor purposes" only.
  • ALTHOUGH OUR HANDMADE PRODUCTS ARE RECOMMENDED AS DECOR PURPOSES ONLY STRICT ADULT SUPERVISION IS RECOMMENDED WHEN YOUR CHILD IS PLAYING WITH ANY OF OUR PRODUCTS AS THEY MAY CONTAIN SMALL PARTS.

MAGNET SAFETY

  • Some of our products contain magnets. If swallowed they can be hazardous. Please keep all products containing magnets out of reach of children.
  • Handmade Products containing magnets are never to be used as toys.

QUALITY

  • All of our products are handmade and some minor imperfections may occur for example knots and cracks in wood. These are not to be considered faulty just handmade. We do not send products we ourselves would not be 100% happy with.